Maps & FAQ's
If you're unsure of where we travel...
simplyBracknell & Wokingham Map
Wokingham Zone Map
Maidenhead Zone Map
simplySlough & Windsor Map
What type of Courtney Connect smartcards are available? You will need to get a card appropriate to your age – Adult, Busta for 16-19 year olds and Child for under 16. You can choose to have a period Card (which will store weekly or 4-weekly tickets) or a Multi-12 Card which will store 12 single trips. Finally, choose the card which best suits the zones in which you regularly travel. Both types of card will store cash as well – you can top up £5, £10 or £20, but if you don’t want one of the above card types, you can get a SmartPurse, for stored cash only.
Can I buy a 7 day period ticket on my 28 day pass (and vice versa)? This CANNOT be done online. You will be required to visit the bus driver and pay cash to convert it to the chosen period, for one time only, OR visit the Bracknell Bus Station Travel Centre. Please check before you top-up and call if you are unsure to avoid an admin fee for a refund.
How much do the Courtney Connect smartcards cost? There is a deposit of £3 for the card which is refundable if the card is no longer needed. Then you simply pay for the product which has been pre-loaded onto the card. We ask you to complete an initial registration form; this is in case you lose your card so we can block it and transfer the balance onto a new card for you, subject to an administration charge, currently £6 including the card deposit.
Can I load a new ticket before the current one expires? You can top-up on the bus at any time before your current ticket has expired, so it is easy to ensure that your Courtney Connect smartcard is loaded with a valid ticket for travel, or sufﬁcient cash for your needs. You will get a receipt for the ticket purchased to show it is loaded onto your Courtney Connect smartcard. A stored period ticket will not become active until the previous ticket has expired. Your next ticket will only activate the next time you use it. This allows you to leave a gap from the end of one ticket to the start of the next.
During any normal working week and especially on Bank Holidays, please be aware that due to the offices being closed at weekends and Bank Holidays that your top-up may be delayed. The card support centre, who manage our top-up's are also not open. So please plan your top-up's accordingly, allowing a few days to avoid disruption to your smartcard. We do not take responsibility for customers who run out of tickets/trips/cash due to Bank Holidays. It can take up to 48 hours to load onto your smartcard. We highly recommend that you top-up before 4pm on a Friday. Thank you for your cooperation.
How do I know what is on my card? If you are using stored cash, you will always get a ticket to show the balance remaining on your card. If using a trip from a multi-trip ticket you will get a paper ticket from the machine only when you have 2 trips left, or 2 days left on a period ticket. You can also ask the driver before placing your card on the reader, and they can give you a printout of everything on your card.
If travelling with another person, can they use my Courtney Connect smartcard? If you are using cash from the SmartPurse, then yes. If you have a Multi-Trip ticket, and the person travelling with you is in the same age category and going to the same destination as you, then that is also acceptable. Period tickets, however, are for one person only.
I have a Courtney Connect smartcard, but the journey I wish to make is for a
different zone/network? Even if the current ticket on your card is not valid for travel, you can use cash stored on your card to pay for the journey. In this case, ask the driver for the ticket you want to your destination before placing your card on the reader, otherwise it may deduct a trip from your card. If you have sufﬁcient cash on your card, it will issue a ticket.