Refund Policy

Refund Policy

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Refunds
Refunds are only granted in exceptional circumstances and are entirely at the discretion of the Company. Refunds must be applied for in writing. If granted, a refund will always be calculated on a non pro rata basis which fairly accounts for the travel used. A £5 administration charge will be made for all refunds. 'Refunds' are not to be confused with the transfer of outstanding tickets from a lost, stolen, or damaged Smartcard.

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